Frontline Focus
Incentives Freedom to deliver
Sir Michael Bichard, Executive Director of The Institute for Government, asks whether the people tasked with delivering public services in the UK face barriers to innovation
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Innovation Public service in action
Take inspiration from the UN's Public Service Awards (UNSPA), established by Kofi Annan, the former UN Secretary-General, to reward outstanding public service around the world
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First person Report from the frontline
Three Serco people, working in Australia, North America and Dubai for a prison, a call centre and the Dubai Metro, report on the challenges they face at the front line of service delivery
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Interview Introducing Sheila Dikshit
The Chief Minister of Delhi, India's capital city, has focused on providing quality education and healthcare and an efficient public transport system. She talks to senior journalist Kalyani Shankar
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Innovation Public service: more case studies
Take inspiration from a series of award-winning initiatives set up to tackle different issues around the world
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International aid Tackling poverty
Johannes P. Jütting and Juan R. de Laiglesia consider how to help people employed on an informal basis, with little legal or social protection and low pay, in developing countries
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